SHIPPING & RETURNS
SHIPPING POLICY
In stock? Ordered before 13:00 = delivered within 3 working days!
Most products in our range are available from stock. As a result, the delivery time of our products within the Netherlands is usually 1 to 2 working days. Outside of this, the delivery time is usually between 3 to 5 working days. We aim to dispatch all orders placed and paid for before 13:00 on the same day.
*** FREE SHIPPING FOR ORDERS OVER €250,- ***
International shipping within the EU:
Shipping costs for orders under €250,- within the EU €30,-
Shipping costs for NORWAY and SWITZERLAND:
CONTACT US FIRST for a suitable solution.
Many of our customers from Norway and Switzerland have their parcel delivered to a post office in Sweden or Germany. This way you save extra shipping and customs fees!
International shipping outside the EU:
If you would like to order from other countries outside the EU please contact us throughout the page "contact".
We at Dutchbushcraftdad.com have a short line to Hennessy Hammock, so we are usually able to get you a great deal without high customs fees.
We will then offer you more information regarding shipment to your country.
WARRANTY AND RETURNS
A trial period of 14 calendar days applies to all your purchases at Dutchbushcraftdad.com. You can return purchased products within this trial period, provided they are complete, unused, undamaged and in original packaging. The shipping costs for returning products are at the expense of the customer.
Do you wish to make use of the statutory cooling-off period, or do you want to return your purchase for another reason? Please contact us via the "Contact" page. We will answer your request as soon as possible, and provide you with additional information regarding returns.
Almost all products from our store have a warranty period of 1 or 2 years. This means that in the event of a production error, the product will be repaired or replaced by us free of charge. If this is unexpectedly not possible, we will return the purchase amount of the product to you.
If you want to invoke the warranty of your product, we ask you to contact us. Do you have a complaint about us? You can always contact us with this. You can contact us by phone by calling +31 6 440 70 693. You can also reach us by e-mail by sending your message to info@dutchbushcraftdad.com or by filling in our contact form.
Can't figure it out with us? Then you can submit your complaint via the ODR platform. This European Commission's online dispute resolution platform can be reached via the link below: