FAQ

In stock? Ordered before 13:00 = delivered within 3 working days! Most products in our range are available from stock. As a result, the delivery time of our products within the Netherlands is usually 1 to 2 working days. Outside of this, the delivery time is usually between 3 to 5 working days. We aim to dispatch all orders placed and paid for before 13:00 on the same day. ​ ​ *** FREE SHIPPING FOR ORDERS OVER €250,- *** ​ ​ International shipping within the EU: Shipping costs for orders under €250,- within the EU €30,- ​ Shipping costs for NORWAY and SWITZERLAND: CONTACT US FIRST for a suitable solution. Many of our customers from Norway and Switzerland have their parcel delivered to a post office in Sweden or Germany. This way you save extra shipping and customs fees! ​ ​ International shipping outside the EU: If you would like to order from other countries outside the EU please contact us throughout the page "contact". We at Dutchbushcraftdad.com have a short line to Hennessy Hammock, so we are usually able to get you a great deal without high customs fees. We will then offer you more information regarding shipment to your country. Duties & Taxes All International shipments may require duties and/or taxes to be collected from the recipient prior to delivery. Please contact us to confirm. Russia and Malaysia We unfortunately don’t ship to these locations at this time due to high shipping costs and rejected shipments.

The Hennessy Hammock Warranty With proper care, Hennessy's hammocks will last for many years. Their hammocks are guaranteed against defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge. Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person. Note: we cannot offer warranty protection to hammocks that have after-market modifications such as zippers, rope changes, ridgeline changes or installation of any devices for quick tensioning which can cause damage to the suspending ropes by point-loading. When you receive your hammock When you receive your hammock, please remove it from the package, set it up, inspect it to ensure that it is complete and test it for suitability. Please retain your receipt. If there are any questions, please contact us within 10 days of receipt of your hammock. A trial period of 14 calendar days applies to all your purchases at Dutchbushcraftdad.com. You can return purchased products within this trial period, provided they are complete, unused, undamaged and in original packaging. The shipping costs for returning products are always at the expense of the customer, including Customs. Do you wish to make use of the statutory cooling-off period, or do you want to return your purchase for another reason? Please contact us via the "Contact" page. We will answer your request as soon as possible, and provide you with additional information regarding returns. Almost all products from our store have a warranty period of 1 or 2 years. This means that in the event of a production error, the product will be repaired or replaced by us free of charge. If this is unexpectedly not possible, we will return the purchase amount of the product to you. If you want to invoke the warranty of your product, we ask you to contact us. Do you have a complaint about us? You can always contact us with this. You can contact us by phone by calling +31 6 440 70 693. You can also reach us by e-mail by sending your message to info@dutchbushcraftdad.com or by filling in our contact form. Can't figure it out with us? Then you can submit your complaint via the ODR platform. This European Commission's online dispute resolution platform can be reached via the link below: https://ec.europa.eu/odr

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Are you looking around for some really great gift for your employees? Something that everyone can enjoy, no matter how young, how old, how fit? Something that is good for your health and encourages you to get outdoors, no matter if it is just in the back yard or on a hike? Do you have staff working in the jungle or forest? Are you equipping survival kits for fire fighters or bush pilots? Is your company looking for a unique gift with your corporate logo? Employee discount for retail outdoor stores selling Hennessy Hammocks is available. If so, you should contact us about our corporate discounts. We are also capable of supplying government contracts. Jurjen from Dutchbushcraftdad.com will work with you to meet your needs. Don't hesitate to call us at 0031 6 440 70 693 (The Netherlands) or email info@dutchbushcraftdad.com. For non-profit organizations, clubs, church groups, teams, and other non-corporate organizations, we also offer group discounts.

If you are a part of a group, such as non-profit organizations, clubs, church groups, teams, and other non-corporate organizations, we offer group discounts. Discount rates vary depending on the size of your order. Please contact us directly. Jurjen from Dutchbushcraftdad.com will work with you to meet your needs. Don't hesitate to call us at 0031 6 440 70 693 (The Netherlands) or email info@dutchbushcraftdad.com. Some examples of group uses for Hennessy Hammocks that we frequently see: Scouts Soldiers Disaster Relief Exploration and Expeditions

Using our filters will help focus your search for your perfect hammock. Go to the Hammock page. In the search box "Filter by" on the left you can filter your choices to narrow down the selection easily. ENTRY SYSTEM. This will quickly reduce the number of hammocks to about half. Select the entry style you prefer, either the “Zip (Side entry with Zipper)” or “Classic (Bottom Entry with Velcro)”. For more information about the differences between Zip and Classic entry styles, review the Hammock Features page. SIZE Next, choose the size that matches your height. ( Fits up to 5’6”, 5’.8”, etc. This usually reduces your choice down to between two and six models. Hennessy Hammocks are amazingly comfortable. If a few more ounces is not a concern, picking a hammock the next size up is even more comfortable. FEATURES Now it’s easy to see the differences. Some have a single layer bottom, some have a double layer bottom to hold a special insulation pad and some have ultralight fabrics and spectra ropes. Think about “What are you going to use it for? Are you heading somewhere tropical or subtropical? Do you need extra insect protection or extra protection from the cold? Is it more important that your hammock be rugged or do you prioritize being lightweight? These factors will all help to determine what is the best hammock for you.

If you learn this lashing you'll never have a jammed knot, your ropes will last a long time, and you'll save time. Wrap webbing straps one or more times around the tree and bring loops together in line with the opposite tree. Pass rope ends through webbing loops. Adjust the hammock until it is centered and the ridge line is level and under light tension. Wrap the loose rope end completely around the tensioned support rope and then drop rope end down into the space between the webbing loops and the tree. Tighten any slack in the lashing. Repeat lashing at least three more times in this "figure 8" pattern and tie it off with two half hitches leaving at least 6"/15 cm of rope. Entrance should be at chair height under tension of your weight.

There's no additional charge for longer webbing straps. Just contact Jurjen from Dutchbushcraftdad.com and call us at 0031 6 440 70 693 or email us at info@dutchbushcraftdad.com so we can make your wishes happen, and choose any length of webbing strap.